jitaice Privacy Policy — Your Information Is Our Responsibility

The following terms are used in this privacy policy with the meanings described below:

• "Platform" refers to the jitaice website, mobile site, and all related services.
• "User" refers to any person who accesses, registers on, or uses any service of the platform.
• "Personal Information" refers to any information by which a person can be identified, directly or indirectly.
• "Processing" refers to the collection, storage, modification, retrieval, use, transfer, or deletion of personal information.

This policy applies to all users of the jitaice platform, particularly users in Bangladesh. By accessing the platform, you confirm that you are at least 21 years of age and agree to comply with the terms of this policy.

jitaice may collect your information in various ways. The types of information we collect are described below:

2.1 Information You Provide Directly

When you register on jitaice or manage your account, the information you voluntarily provide includes:

• Full name and date of birth
• Valid email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• National ID card or passport number (for identity verification)
• Preferred payment method details
• Login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

When you use the jitaice platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and version
• Page visit history and session data
• Information obtained from cookies and tracking pixels
• Transaction history and gaming activity
• Time spent on the site and action logs

2.3 Information Received from Third Parties

Relevant information may be received from our payment processors (bKash, Nagad, Rocket, Upay) or identity verification services, and is used solely to secure your account and confirm financial transactions.

jitaice uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your jitaice account.
• Service Delivery: To provide gaming experiences, betting features, and promotional offers.
• Financial Transactions: To process secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To prevent fraud and meet regulatory requirements.
• Customer Support: To resolve your questions and complaints promptly.
• Security Monitoring: To detect and prevent unauthorized account use, fraud, and cyberattacks.
• Responsible Gaming: To identify unusual gaming behavior and ensure your protection.
• Legal Obligations: To ensure compliance with applicable laws and regulations.
• Communications: To send you important policy updates, security alerts, or relevant notifications.

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

4.1 Retention Period

jitaice retains your personal information for as long as:

• Your account remains active;
• It is necessary for the provision of services;
• It is required to fulfill legal obligations;
• It is needed for dispute resolution or contract enforcement.

Even after an account is closed, we may retain certain information for a specified period in accordance with regulatory requirements and legal obligations.

4.2 Security Measures

jitaice uses industry-standard security technology to keep your information protected:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active at all times.
• Access Controls: Only authorized personnel have access to the minimum necessary information.
• Regular Audits: Regular technical audits are conducted to identify security vulnerabilities.

jitaice may share your personal information with third parties only in the limited circumstances below and only to the extent necessary:

5.1 Service Provider Partners

• Payment Processors: bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Identity Verification Services: To complete the KYC (Know Your Customer) process.
• Game Software Providers: Limited technical data to ensure the gaming experience.
• Technology Infrastructure Providers: For server and cloud service management.

All third-party partners are contractually bound to uphold our privacy standards and may use your information only for the specified purpose.

5.2 Legal Requirements

We may disclose your information due to legal obligations in the following circumstances:

• To comply with a competent court order or valid legal directive;
• To assist government authorities in investigating money laundering or fraud;
• To protect the legal rights and property of jitaice;
• When necessary to ensure the safety of users or the general public.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you appropriately and ensure the privacy commitments of the new controller.

The jitaice platform uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytical Cookies: Used to monitor site usage and improve services.
• Security Cookies: Used to detect fraud and unauthorized access.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies will prevent you from using certain important features of the platform and may affect the login process.

As a user of jitaice, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, except where legal obligations apply.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected] or get assistance via 24/7 live chat. We will process your request as quickly as possible.

The jitaice platform is intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

We have age verification measures in place at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close their account and delete all associated information.

If you believe a minor is using our platform, please notify us at [email protected].

jitaice reserves the right to update this privacy policy from time to time. Reasons for changes may include:

• Changes to laws or regulations;
• Changes to the platform's services or technology;
• Taking effective steps to ensure better protection for users.

For significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continued use of the platform after any changes will be considered as acceptance of the updated policy.

The "Last Updated" date shown at the top of this page always indicates the most recent version.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team: